This Refund and Cancellation Policy outlines how refunds, cancellations, and payment-related matters are handled on our platform. By making a payment, you agree to the terms described below.
Payments made on this platform may be for access to paid communities, subscriptions, events, sessions, or other digital services offered through Tradotrix. All offerings are delivered digitally unless explicitly stated otherwise.
Refunds are provided only in cases where required by applicable law or where a service has not been delivered as described. Once access to a digital service, community, or content has been granted, refunds are generally not available.
Users may cancel future subscriptions or renewals at any time through their account settings, where applicable. Cancellation prevents future charges but does not automatically entitle the user to a refund for payments already made.
In the event of a failed, duplicate, or erroneous payment, users may contact support for review. Verified duplicate charges or technical payment errors may be eligible for correction or refund after verification.
Approved refunds, if applicable, are processed through the original payment method. Processing times may vary depending on the payment provider, bank, or financial institution.
For refund or cancellation-related questions, users should contact our support team with relevant payment details and transaction information.
For assistance, contact us at support@tradotrix.com.